Pritchard GMC

Brought in a vehicle for a check engine light. They called and said it was a sensor. They fixed the sensor. Wife goes to get the car. Check engine light is still on, invoice says 7 other OBD2 codes found. They charged me a diagnostic fee for a separate item I said was needing fix, but I declined that repair. It’s an blend door actuator that they wanted $1000 dollars in labor for. They didn’t go over the other codes with me. I called immediately and left a message with the service department asking why I have the vehicle back with the check engine light still on. No return phone call. Prior to this repair, I had a vehicle still under warranty with a transmission issue. Rather than diagnose the issue they reset the transmission computer for $200 hoping that would fix it. It didn’t fix the issue. I ended up bringing the car to an actual Cadillac dealership that immediately found the issue which was covered under warranty. Two incidences with two different vehicles. I won’t be returning.

They are very accommodating in the service center. They picked up my car for me because I work six days a week and don’t get time to bring it in then they bring it back when they are finished. Great service and they check everything out to make sure it is ready to go and if anything is wrong then give me a call. Thank you for servicing my car.

Using deceptive listings, insulting me for being poor and pull up my bootstraps to get a vehicle and payment plan I cannot afford, and not working with me, a mechanic by trade, to try to get something I can fix in the future. It's sad when prichards has taken over all the main dealerships here. Take your business to wheel man or any other local shop that actually cares for the customer and not the bottom line.

Awesome no pressure sales. Bought my 2020 GMC SIERRA 3500HD AT4 from here. Brandon was awesome at getting numbers to line up for my budget. Matt in service is Awesome to deal with for my trucks needs. Great Job everyone and Great Customer Service and Support Staff. Update: March 2022 Truck had issues. No Fault of Dealership!!! Brandon, Matt Service Manager Zach Finance MGR. Still all AWESOME to deal with. Had to trade truck due to recall issues and couldn't go without for length of time for parts. Again NO fault of dealership. Gave fair price traded in. Way to go Brandon, Matt and Zach. I Absolutely LOVE dealing with you guys. Great Experience all around. So great in Fact I had them remove dealership stickers from dealer I got new truck from and put theirs on. Nothing but 5 star Service here..